Travel and Hospitality

Better organization for your systems and your clients.

Technology Solutions for Travel & Hospitality Companies

Elevating Guest Experiences in the Digital Era

Travel and hospitality companies often face challenges adopting new technologies due to 24/7 operational demands, geographically dispersed locations, and focus on personal service over digital infrastructure. At Unite IT Services, we understand these unique challenges and provide specialized technology solutions to help your business embrace the digital transformation needed to deliver seamless guest experiences.

Differentiators in Practice

Technology integration is essential for modern travel and hospitality businesses to remain competitive and meet evolving customer expectations. Unite IT Services focuses on supporting your service excellence with our technical expertise, just as you support your guests with exceptional hospitality. DIY technology solutions in hospitality environments are about as effective as running a luxury resort without trained staff—they simply don't deliver the memorable experiences your guests expect.

Enhancing Guest Satisfaction Through Technology

Hospitality companies often struggle to improve service delivery without increasing rates or overburdening staff. Our goal is to help you leverage technology to streamline reservations, enhance guest communications, and reduce operational costs by enabling your team to provide more personalized service while working more efficiently across multiple digital platforms.

Managing Your Risk and Business Continuity

By partnering with Unite IT, your company can access technology experts without the significant cost of adding full-time IT staff across multiple locations. We provide comprehensive solutions that address your specific hospitality technology needs while protecting sensitive guest information and payment data.

What would you do if your booking systems went down during peak season or while guests were attempting to check in?

We help you mitigate technology risks by implementing robust cybersecurity measures designed specifically for hospitality environments. Data breaches containing guest information, ransomware attacks, or extended outages can result in not only disrupted operations but potentially significant damage to guest trust and brand reputation.

Our emergency response plans include comprehensive, regularly tested backup solutions designed with hospitality continuity in mind. We ensure quick recovery, minimal service interruption, and peace of mind for management, staff, and guests alike.

We strengthen your security by addressing the human element. Our "Secret Shopper" approach helps identify which team members might benefit from additional technology training, giving you the opportunity to address vulnerabilities before they lead to security incidents.

Managing Your "Hospitality-Tech Portfolio"

As your IT department, we prioritize identifying critical guest service systems and ensuring their long-term support, including property management systems that may need modernization. We manage your technology portfolio in manageable phases, serving as your project managers for all technology initiatives—from upgrading Wi-Fi infrastructure to implementing mobile check-in solutions. We make technology integration budget-friendly and sustainable, even across multiple properties or locations.

Round the Clock Support

Travel and hospitality businesses benefit from our continuous monitoring and support that matches your own 24/7 operations. We keep vigilant watch over your systems, addressing issues immediately regardless of the hour. We understand that in hospitality, technology must always be available—whether it's 2 PM or 2 AM—ensuring your ability to deliver exceptional guest experiences never sleeps.

Services

Managing Your Risk and Liability

Limit your IT liabilities by partnering with subject matter experts focused on cyber security. Large scale data loss, ransomware encryption, or other long-term outages are a persistent risk and can result in not only losses due to interruption of production, but “door closing” financial losses to the firm overall.

Ferret Out Your Weakest Links

We do more than just evaluate internal systems, we work to help the real weakest links – the end users! Our “Secret Shopper” approach to assessing your weaknesses can help you identify which of your employees may be placing you at significant risk with their IT related habits, giving you an opportunity for education before disaster strikes.

Managing Your "IT-Debt"

As your IT department, our priority is identifying the most critical systems and prioritizing their long-term support, including systems that may have not received the attention they deserve. We work to manage this acquired “IT Debt” in steps, serving as your project managers every step of the way, from acquisition and deployment to training and aftercare. We make the process budget-able for you, and manageable for us, even if an IT budget didn’t exist before.

Emergency Response Plan

We can help you develop an emergency response plan including comprehensive, regularly tested, backup solutions designed with the needs of your clients at the forefront. Fast recovery, minimized data loss, and peace of mind.

Your Virtual IT Department

The cost of adding a single in-house IT professional can be significant. Minimize your HR expenses related to internal IT. Ransom IT is fully staffed with Help Desk Technicians, Project Managers, System Administrators, and Virtual CIO’s, to address your organizations specific needs, 24/7.

Streamlining Processes to Increase Revenue

Firms often face hurdles regarding increasing their revenue without increasing product prices. Our goal is to help you leverage technology to streamline your internal processes, and reduce your expenses by operating more efficiently and effectively.