Civic Services

Public Sector, Municipalities, and Emergency Services

Unite Information Technologies provides IT support services tailored to the public sector, municipalities, and emergency service organizations. Our approach includes:

Comprehensive Support: Unite IT offers a support model, that ensures all devices are covered. This includes remote and on-site assistance from a fleet of dedicated engineers, aiming to minimize downtime and maintain operational efficiency.

Proactive Monitoring: We use state-of-the-art monitoring software to detect and address potential issues before they impact operations. This proactive approach helps in maintaining continuous service and addressing problems swiftly.

Client-Centric Services: Each client is assigned a dedicated account manager to ensure their specific needs and objectives are met. Regular reviews and strategic mapping sessions are conducted to align IT services with the client's goals.

Scalable Solutions: Unite IT's support models are designed to grow with our client's needs, accommodating both small and large organizations. This flexibility is crucial for public sector entities that may experience varying demands.

Emergency Response: We provide 24/7 emergency support, ensuring critical issues are addressed promptly, which is essential for emergency services and public sector organizations.

Services

Managing Your Risk and Liability

Limit your IT liabilities by partnering with subject matter experts focused on cyber security. Large scale data loss, ransomware encryption, or other long-term outages are a persistent risk and can result in not only losses due to interruption of production, but “door closing” financial losses to the firm overall.

Ferret Out Your Weakest Links

We do more than just evaluate internal systems, we work to help the real weakest links – the end users! Our “Secret Shopper” approach to assessing your weaknesses can help you identify which of your employees may be placing you at significant risk with their IT related habits, giving you an opportunity for education before disaster strikes.

Managing Your "IT-Debt"

As your IT department, our priority is identifying the most critical systems and prioritizing their long-term support, including systems that may have not received the attention they deserve. We work to manage this acquired “IT Debt” in steps, serving as your project managers every step of the way, from acquisition and deployment to training and aftercare. We make the process budget-able for you, and manageable for us, even if an IT budget didn’t exist before.

Emergency Response Plan

We can help you develop an emergency response plan including comprehensive, regularly tested, backup solutions designed with the needs of your clients at the forefront. Fast recovery, minimized data loss, and peace of mind.

Your Virtual IT Department

The cost of adding a single in-house IT professional can be significant. Minimize your HR expenses related to internal IT. Ransom IT is fully staffed with Help Desk Technicians, Project Managers, System Administrators, and Virtual CIO’s, to address your organizations specific needs, 24/7.

Streamlining Processes to Increase Revenue

Firms often face hurdles regarding increasing their revenue without increasing product prices. Our goal is to help you leverage technology to streamline your internal processes, and reduce your expenses by operating more efficiently and effectively.